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The Steve Laube Agency

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Helping to Change the World Word by Word

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Home » Career » Page 19

Career

Great Customer Service

By Tamela Hancock Murrayon August 11, 2016
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Last week I blogged about a poor experience I had with a hotel, comparing it to a great experience with a different property. This week, I offer a few more tips on how writers can meet and exceed expectations in customer service.

Answer in Person

I was interested in a particular clothing line and called ahead to the store since it was located in the next state. Excellent customer service point number one: a human answered!

Ask the Unexpected Question

I asked, “When do you close?”

Answer: “Eight o’clock. Does that meet your needs?”

Does that meet your needs? Oh. My. I already felt special and I hadn’t even left my house.

Pay Attention

The salesclerk gave me her total attention, answering my questions.

Be Flexible

The salesclerk presented me with many excellent options.

An Exclusive Club

The salesclerk shared interesting tidbits about powerful women who wear this line of clothing.

The Wise Writer Can Do Likewise

True to the tenants of excellent customer service, the wise writer has many options.

Tries to be Available

I totally understand screening calls, but I respond to clients’ calls when I’m in the office. I also respond to emails as promptly as I am able. This is a good practice for writers as well. Exception: if you don’t answer your phone or go online while you’re writing, let important people know.

Makes Her Editor Feel Special

When the opportunity arises, do the unexpected task that will help your editor’s life be easier.

Is Attentive and Flexible

You want your editor to see your best work, meaning you have paid attention to your craft and to the expectations and needs of the editor and your readers. When he has questions (and this is often the case), provide thoughtful answers.

Has Many Ideas

Often, editors will ask for a variety of story ideas. Flexibility and creativity are keys to gaining her trust and respect.

Makes Her Readers Feel Special

You want your readers to be members of your fan club. You can do this in part by being a consistent and friendly presence on social media, and keeping them informed about your work. They’ll feel as though they are a part of your life, and therefore, special.

Your Turn:

How do your favorite writers make you feel special?

What tips can you add?

Leave a Comment
Category: Career, Communication, EditingTag: Career, Communication

Not So Great Customer Service

By Tamela Hancock Murrayon August 4, 2016
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In publishing, all of us are really in Customer Service. The agent serves the writer. The writer serves the editor. The editor serves the publisher. The publisher serves the reader. Of course, there’s lots of overlap, but you get the idea. Recently I had a not-so-great customer service experience when I tried to check into a hotel early thanks to a morning flight, a situation I could not control. …

Read moreNot So Great Customer Service
Category: Career, Communication, EncouragementTag: Career, Communication

Confusing Hindsight with Wisdom

By Dan Balowon August 2, 2016
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Book publishing is filled with people having substantial experience and who know a lot about how things work in the publishing world.  Authors, publisher staff, retailers and agents have a bevy of information and make informed decisions every day. But book publishing is a humility-building pursuit because a good amount of this great wisdom is nothing more than 20/20 hindsight. “I knew it wouldn’t …

Read moreConfusing Hindsight with Wisdom
Category: Agents, Book Business, Career, Marketing, The Publishing LifeTag: Book Business, Hindsight, The Publishing Life

One of These Days I am Going to Write a Book about Procrastination

By Dan Balowon July 26, 2016
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But not today, I’ve got too many things going on. Maybe tomorrow or the next day, but not today. One of the more insidious aspects of living in a world where constant change is the norm, is most change does not occur so quickly we need to change anything or do anything right now. Tomorrow we’ll decide. One of these days I’ll do something, but not today. I’ve got too much going on today. Tomorrow …

Read moreOne of These Days I am Going to Write a Book about Procrastination
Category: Book Business, CareerTag: Career, procrastination

Keys for Effective Social Media Use

By Karen Ballon July 20, 2016
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Okay, I don’t pretend to be a pro on social media use. Honestly, I use it because I enjoy it. (Yeah, off-the-scale extrovert here.) But I’ve done some research lately for this blog, and found that the following tips I wanted to share were also mentioned in several of the “How To” sites I read. So here are a few collectively suggested “keys” to making sure your social media involvement is as …

Read moreKeys for Effective Social Media Use
Category: Career, Marketing, Social MediaTag: Career, Social Media

The Accidental Pharisee

By Dan Balowon July 19, 2016
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Anyone who spends even a little time reading the New Testament discovers the only times Jesus got really angry was when he confronted religious people who were so far off the intended track they needed outright and immediate correction or even condemnation. Jesus could judge, after all he was God in the flesh. Those who didn’t know any better were treated with relative kindness, called upon to …

Read moreThe Accidental Pharisee
Category: Career, Communication, The Writing Life, TheologyTag: Career, Communication, The Writing Life

Theological Accountability Partners

By Dan Balowon July 12, 2016
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Just because an author is a mature Christian, doesn’t mean they are immune from writing something containing shaky theology. In an effort to craft compelling phrases and stories, orthodox theology can sometimes be a casualty of creativity or even carelessness. Most often it is entirely accidental. I referenced this issue in a post over a year ago. A significant function of a traditional Christian …

Read moreTheological Accountability Partners
Category: Career, Christian, Communication, Editing, Theology, Writing CraftTag: Career, Theology

Inspiration or Perspiration?

By Steve Laubeon June 27, 2016
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Thomas Edison was to have said that “Genius is one percent inspiration and ninety-nine percent perspiration.” Apparently he made 1,000 failed attempts to invent the light bulb. After accomplishing it he was asked about all the previous failures. Edison replied, “I didn’t fail 1,000 times. The light bulb was an invention with 1,000 steps.” The exercise of writing can be somewhat similar. If you …

Read moreInspiration or Perspiration?
Category: Career, Craft, Creativity, Editing, The Writing LifeTag: perseverance, The Writing Life

What’s Your Third Book?

By Dan Balowon June 21, 2016
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At some point, whenever I speak with an un-published author I will ask the question, “What is your third book?” The purpose of the question is to elicit a response to get an idea if the author is interested in being a professional author or simply publishing a book. Those are different goals entirely. Agents mostly represent professional authors, not books. Agents are “in this” for the long term …

Read moreWhat’s Your Third Book?
Category: Book Business, Book Proposals, Branding, Career, Get Published, PlatformTag: Career, Get Published

Let’s Talk about Money

By Tamela Hancock Murrayon June 16, 2016
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Imagine receiving this letter with your utility bill: Dear Family: Please see the attached statement asking for payment. We are so very sorry that we feel the need to ask you for payment. We know we have provided electricity and running water for you faithfully, and without interruption, all month. Judging from your usage, these are services you both need and want. As you are aware, Hestia, the …

Read moreLet’s Talk about Money
Category: Career, MoneyTag: Career, Money
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